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Resume

Select Source/AMO () Santa Ana, CA
Technical Writer

7/9/2012 - 8/31/2011

• Editing and converting Customer Service Training Manuals into new template formats.
• Entering the new manulas into the company's Agile environment.

Contributing writer and editor for Perth Write.

LA Business Personnel/Southern California Edison, Irwindale Park, CA
Technical Writer

7/2011 - 12/2011

• Consulting with SMEs (Subject Matter Experts) to write Policies and Procedures, Operational Guides, User Manuals, Functional Specifications and White Papers.

Vaco Technology Services, Torrance, CA, Technical Writer
5/2011

• Writing ServiceDesk Stanadard Operating Procedures (SOPs) within ITIL standards.

HealthCare Partners, Inc., Technical Writer
2/06 - 9/09

• Work on Documentation Standards, in keeping with Best Practices and ITIL models.
• Develop and define structured methodology for requesting, evaluating, and developing technical documentation.
• Develop and produce functional, technical, and operational HCP software application specifications and create user guides, reference cards and other technical documentation as needed.
• Design and create complex networking, and database Visio diagrams.
• Consult with developers, programmers, and other project team members to establish documentation delivery requirements.
• Research, new area specific technologies, and utilize findings in HCP documentation.
• Supervise documents uploaded into SharePoint repository
• Provide weekly documentation project activity, status reports, identifying conflicts/issues in meeting deadlines.
• Conduct seminars for other department personnel who write their own documents.
• Conduct focus groups regarding training documentation effectiveness

Kimco Technical Staffing, Irvine, CA
2005

• Researching and writing laboratory testing results, manufacturing instructions, shelf life study protocols for an international ophthalmology company.
• Reports on completed

Epicor Software, Irvine, CA
2004

• Editing 11 manuals and their help files for a warehouse distribution network suite.

Econolite Control Products, Inc., Anaheim, CA
2001 - 2004

• Writing and editing programming guides and users guides for local and city traffic control software projects.

CMIT, Tustin, CA, Software Instructor
2002 - 2004
• Teaching Microsoft software programs to individuals and small businesses.